Bank Self-Service Kiosk (Kiosk) is a modern device designed to provide convenient banking services and reduce customer waiting time and counter workload. The following is a detailed description of the Bank Self-Service Kiosk:
### **Functions and Characteristics**
1. **Account Management**:
- **Account Inquiry**: Customers can view account balance, transaction records and account details.
- **Account Reconciliation**: Generate and print account statements.
2. **Deposit and Withdrawal Services**:
- **Deposit**: accepts cash or check deposits and provides proof of deposit.
- **Withdrawal**: allows customers to withdraw cash and supports different denominations of banknotes.
3. **Transfers and Payments**:
- **Account Transfer**: customers can transfer money between different accounts, including same bank or inter-bank transfers.
- **Bill Payment**: supports payment of various bills, such as utility bills and telephone bills.
4. **Card Services**:
- **Card Application and Activation**: customers can apply for a new bank card or credit card and activate it.
- **Card Management**: change bank card password, lose card, etc.
5. **Loan and Investment Services**:
- **Loan Application**: provide loan application forms and related service information.
- **Investment Inquiry**: view investment account information, investment products, etc.
6. **E-Voucher and Printing**:
- **Print Transaction Vouchers**: provide printing services for transaction records and account information.
- **Generate bills and reports**: Provide printing functions for bills, statements and other financial reports.
7. **Security Functions**:
- **Identity Verification**: secures transactions by entering passwords, swiping cards, or biometrics (e.g., fingerprints, facial recognition).
- **Data encryption**: protects the security of customer information and transaction data.
8. **User-friendly interface**:
- **Touch screen operation**: Intuitive touch screen interface for easy operation by customers.
- **Multi-language support**: Provides multiple language options to suit different customers' needs.
### **Application Scenarios**
- **Bank Branches**: Set up in bank branches to provide self-service for customers and reduce counter queuing time.
- **Shopping centers and public places**: placed in shopping centers, stations and other places, convenient for customers to conduct banking transactions at any time.
- **Community Service Centers**: deployed in community centers or resident service centers to facilitate residents' banking-related operations.
By providing convenient self-service, Bank Kiosks enhance customer experience and help banks improve operational efficiency.
